Terms of Service

Last updated 3 September 2026. Operated by Meology sandbox.

These terms cover a business using MeOlogy to handle its customer messages. They are between us and that business.

What the service does

You connect your Facebook Page and Instagram account. We receive the messages and comments your customers send you, prepare replies, and send the ones you approve. You stay responsible for what is sent from your accounts.

What you agree to

You control the accounts you connect, or you are authorised to connect them.
You will not use the service to send unsolicited marketing, or anything that breaches Meta's platform policies or Australian law.
You will review what the service drafts. Automatic sending is off by default and only you can turn it on.

What we do not promise

Replies are generated by a language model and can be wrong. Review them. We are not responsible for a reply you approved.

The service depends on Meta's platforms. If Meta changes or withdraws access, parts of the service may stop working.

There is no on-call cover during the pilot. We monitor the service and fix faults during business hours. We do not offer a uptime guarantee.

Fees

Charged as agreed with you in writing. Usage is metered from the day you connect.

Ending it

You can disconnect your accounts at any time from your Facebook settings, or by asking us. On disconnection we stop processing new messages and delete your stored access tokens. Content already held is deleted on the schedule in the privacy policy, or sooner if you ask.

Law

These terms are governed by the law of Australia.